Privacy Policy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information: We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. We use your information to respond to your requests, to process and deliver purchases, to process returns, and to offer you products, services and features through the Site.

Cookie/Tracking Technology: The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security: Your payment and personal identifiable information is kept secure using our SSL security software. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.  Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Return Policy: We take great pride in product quality and customer satisfaction. If you are not completely satisfied with your products, please e-mail sales@brecknockorchard.com immediately.

Damaged Items: We package your order with the best care. If any items are damaged during transit e-mail sales@brecknockorchard.com, and we will gladly assist you with a refund. Please include a photo of the damaged item(s), a photo of the box the item(s) arrived in, and the tracking number. Do not consume any products if the glass jar is broken or cracked. We will immediately ship a replacement item(s) or a complete refund, including shipping costs, will be issued within five (5) business days to the credit card that was used to purchase the item.

Shipping Policy: We ship via United Parcel Service (UPS) and Unites States Postal Service (USPS) in the continental US only. If a shipping service is not selected the best shipping method will be determined. Orders received by 11am will be shipped the same day whenever possible. Orders received after 11am will ship the next business day. Orders placed on Saturday and Sunday will be shipped Monday. Fresh fruit will only be shipped on Monday or Tuesday to ensure delivery before the weekend. Fresh fruit orders West of the Mississippi River will always be shipped UPS 3 Day Express Service or USPS Priority Mail. Due to state laws, fresh fruit cannot be shipped to California or Arizona. Fresh fruit will always be shipped separate from orders.

If an item is out of stock, you will be notified immediately and a refund will be issued or placed on back order.

Privacy Contact Information: If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: sales@brecknockorchard.com